top of page

REFUND POLICY

Your satisfaction is our top priority. If you're not entirely satisfied with your purchase of the Orchestra Chair, we're here to help. Please review our refund policy below.

1. Returns

  • Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.

  • The Orchestra Chair must be unused, in its original condition, and in the original packaging.

  • Proof of purchase or receipt is required for all returns.

  • Non-Returnable Items:

  • Customized or personalized orders.

  • Gift cards.

  • Items marked as "Final Sale" or "Clearance."

2. Return Process

  • Initiate a Return:

  • Contact our customer service team at [Insert Email Address] or call [Insert Phone Number] to request a Return Merchandise Authorization (RMA) number.

  • Provide your order number, details of the product, and the reason for return.

  • Prepare the Item for Return:

  • Securely pack the Orchestra Chair in its original packaging, including all accessories, manuals, and documentation.

  • Clearly write the RMA number on the outside of the package.

  • Ship the Item:

  • You are responsible for paying the shipping costs for returning the item.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

3. Refunds

  • Inspection and Approval:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 7 business days.

  • Refund Method:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Partial Refunds:

  • Partial refunds may be granted for:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Items returned more than 30 days after delivery.

4. Late or Missing Refunds

  • If you haven't received a refund yet:

  • Check your bank account again.

  • Contact your credit card company; it may take some time before your refund is officially posted.

  • Contact your bank. There is often processing time before a refund is posted.

  • If you've done all of this and still have not received your refund, please contact us 

5. Exchanges

  • Defective or Damaged Items:

  • We only replace items if they are defective or damaged upon receipt.

  • If you need to exchange it for the same item, contact us 

6. Shipping Costs

  • Return Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Responsibility:

  • You are responsible for the shipping costs when returning an item unless the return is due to our error (e.g., you received an incorrect or defective item).

7. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you:

  • You’ll receive a gift credit for the value of your return.

  • Once the returned item is received, a gift certificate will be mailed to you.

  • If the item wasn't marked as a gift or the gift giver had the order shipped to themselves:

  • We will send a refund to the gift giver, and they will be informed about your return.

8. International Returns

  • Customs and Duties:

  • International customers are responsible for all customs, duties, and taxes associated with returning the item.

  • Shipping Instructions:

  • Follow the same return process, ensuring all international shipping regulations are met.

9. Contact Us

If you have any questions about our refund policy, please contact us:​

Note: This refund policy is subject to change without prior notice. Please review this policy periodically for any updates. We appreciate your business and are dedicated to providing you with exceptional service.

bottom of page